We cannot and do not guarantee that GAMSTOP will always result in you being denied access to a Gambling Operator or gambling activity. GAMSTOP is a tool to help you avoid online and other forms of remote gambling. You understand and agree that GAMSTOP may not be able to spot inaccuracies or other differences in your Registration Information. You understand and agree that we will collect the IP address of any device that opens a confirmation email. When you have successfully registered for your self-exclusion or a further Minimum Exclusion Period, we will send an email confirming your registration. If you select the Onfido process, you understand and agree we will need a photo of you and an official photographic ID document which Onfido will compare using facial recognition technology.

Once you are registered, it is important that you keep your details up to date, for example, if you move to a new house, change your last name or get a new email address. Unfortunately, it is possible that minor changes to those details will mean that you can still gamble. GAMSTOP only works by matching details put in by the consumer. They must also update their lists of self-excluded consumers every 24 hours. It’s used when you think that you have a problem with gambling and want help to stop.

What happens after I have registered with Gamstop Online?

Adam Bradford, from Sheffield, only discovered his father David’s online gambling problem in 2014, when David was jailed for two years for fraud. The BBC found a gambler who had self-referred could still place bets online by simply changing their user details. More than 50,000 people have signed up to GamStop, which was launched in April 2018 to allow addicts to ban themselves from online betting platforms. The head of a scheme designed to help problem gamblers says she is “deeply concerned” after an investigation found people were able to cheat the system. Get more details about how the service works here. The self-exclusion scheme for betting shops in the UK is run by the Multi-Operator Self Exclusion Scheme Ltd.

The scheme that has been developed for the online sector will allow consumers to self-exclude from online operators with one request rather than from each operator individually. GamStop is a free, independent self-exclusion scheme for people with online gambling problems. Self-exclusion is a process whereby you can ask a gambling operator to exclude you from gambling with them for a set length of time. This is the information we’ll use to let gambling website operators know whether you have chosen to block yourself from their services. Gambling operators check with us when anyone tries to use an online gambling account

You understand and agree that during the registration process you must select a minimum duration for your self-exclusion (your Minimum Exclusion Period). We are unable to help prevent you from accessing gambling services that are operated by organisations which do not participate in GAMSTOP. It is important for you to understand that GAMSTOP can only assist to exclude you from engaging in gambling services offered by the participating Gambling Operators. GAMSTOP is a free self-exclusion service set up to help you avoid online gambling if you wish to do so. GAMSTOP is a free service that enables you to self exclude from all gambling websites and apps licensed in Great Britain with one simple registration. For those with concerns about the time and money they spend gambling in betting shops, we can help you make a commitment to stay away from services and premises.

It does not form part of the Gambling Commissions regulatory functions and there is no statutory mechanism for us to compel providers to submit this data. This information which is provided by self-exclusion providers on a voluntary basis. Firstly, for context, self-exclusion is a tool used by those who have recognised that their gambling is harmful to them. Specifically, we reserve the right to terminate your GAMSTOP account, your access to our site or your use of GAMSTOP without notice if you fail to keep your Registration Information up to date.

Online operators required to participate in GAMSTOP from March 2020

When you register with Gamstop Online you’ll be blocked from accessing gambling websites and apps licensed in Great Britain. If you want to complain about a gambling business or need further help please contact us. We are unable to provide refunds for any money you have spent gambling. It is the responsibility of the gambling business to put procedures in place to prevent this from happening. It is your responsibility to stick to your self-exclusion agreement.

You understand and agree that during the minimum 24-hour cooling-off period, your self-exclusion will remain active. You specifically agree to us using your personal data for the purposes of GAMSTOP and your self-exclusion as described in the Terms and our Privacy Policy (as it may be updated from time to time). You understand and agree that we may also receive personal data from other third-party sources (for example, third-party verification providers). You understand and agree that we may receive and process your personal data when you contact the GAMSTOP Contact Centre or via your GAMSTOP account. You agree to provide us with any other personal data we reasonably need for the efficient operation of your self-exclusion. You understand and agree that you are responsible for maintaining the confidentiality of any information forming part of your self-exclusion registration.

This process will continue for four new five-year Minimal Exclusion Periods or until you turn off auto renewal from your GAMSTOP account. If you select the auto renewal option either at registration or during a five-year Minimum Exclusion Period, immediately after the expiry of your current five-year Minimum Exclusion Period, a new five-year Minimum Exclusion Period will automatically begin. But every time you visit our site or use GAMSTOP, please check these Terms to take note of any changes we have made and to ensure you understand the Terms that apply at that time. If you register for GAMSTOP and later decide that you do not agree to these Terms, you will still remain bound by them. If you do not agree to these Terms, you must not use our site or register for GAMSTOP.

You and we both agree to the exclusive jurisdiction of the courts of England and Wales. If you are a business user, these Terms, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. Your agreement to your obligations under these Terms is your consideration for GAMSTOP. Please note that neither GAMSTOP nor our site are intended for business users (including other professional users). This means that nothing in these Terms excludes or limits our liability for death or personal injury arising from our negligence, or for fraud or fraudulent misrepresentation. We do not exclude or limit in any way our liability to you where it would be unlawful to do so.

• You are also responsible for ensuring that any individuals who access our site through your internet connection are aware of these Terms and that they comply with them.
• You agree to ensure your Registration Information is accurate, up-to-date, comprehensive and relevant during the period of your self-exclusion.
• Our site and GAMSTOP are provided on an “as is” basis without any warranties of any kind.
• Although the vast majority of operators are already participating in GAMSTOP this will make the coverage comprehensive.
• The gambling business must close your account and return any money in your account to you.

The Senet Group, which uses funding from bookmakers to run the scheme, said “the results of this investigation are disappointing” but insisted MOSES is an “important first step for people who genuinely want to reduce their gambling”. The operators of the scheme, the Senet Group, said lessons would be learned. The Gambling Commission, which regulates the industry, has said it will soon announce the results of a consultation on using ID verification, which would prevent customers gambling using incorrect details on online gambling sites. However, by changing a few small details – including misspelling a surname – BBC Radio 5 live Investigates discovered it was still very easy to open a new account and continue gambling, even while banned. Our service allows people to self-exclude from multiple betting shops with just one phone call. Once you’ve registered, you cannot cancel your registration during the non gamstop casino exclusion period.

Instant Win Games offered by lotteries will also be blocked for consumers who chose to self-exclude however low risk games such as draw-based games like the Lotto and EuroMillions will still be available. “I have been encouraged by the majority of major high street banks introducing measures to allow customers to switch off spending on gambling through mobile apps. “Operators must do everything they can to minimise the risk of gambling related harm.